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FAQS

General enquires
If you have any questions and we mean any questions at all, we would be happy to answer via our contact page, thank you.

What size do I need?
Sizes are specified with each product.

How can I take best care of my Eton Messy garment?

Turn the garment inside out before washing and wash the garment on a cold setting so it doesn't shrink in the washing machine. Let the garment hang dry, this will keep it in good shape and keep the print in best possible condition.

What type of postage/shipping do you use?
We post using Royal Mail First Class for UK orders and Royal Mail Air Mail for International orders.

How long does it take for me to receive what I ordered?
UK orders are expected within 1-10 working days to be delivered.
Rest of the world please allow 3-14 working days for delivery.

If you have not received your item within the time stated please let us know at: info@etonmessy.com

Can I exchange my item?
If your item does not fit then please let us know by emailing: info@etonmessy.com and sending the item back with your name, address and size/ garment you wish to exchange it for. We also ask for £4.00 to be sent via Paypal to: info@etonmessy.com to cover postage. Once the item has been received at our end we will resend another size out to you.

Unfortunately at the moment we only offer exchange and no refunds.

How do you accept payment?
We currently accept all form of card payments that Paypal allow below:

How secure is it purchasing from Eton Messy?
Eton Messy uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a paypal to buy from Eton Messy?
You do not need a Paypal account to purchase from us but if you already have one it will make the transaction faster.

What shirts do Eton Messy print on?
We print on 100% combined cotton shirts providing the best fit and quality around. All shirts are screen-printed using the best quality inks to last a lifetime. All products are 100% Ethically produced.